- PRIVACY POLICY – ParcelBuddy
Effective
Date: 03 January 2026
ParcelBuddy
(“we”, “our”, “us”) respects the privacy of its users (“you”, “user”) and is
committed to protecting your personal information. This Privacy Policy explains
how we collect, use, disclose, and safeguard your information when you use the
ParcelBuddy mobile application.
By
using the ParcelBuddy application, you agree to the collection and use of
information in accordance with this policy.
1.
Information We Collect
We
may collect the following types of information:- Pickup
and Delivery Address
- Location
data (only while using the app for delivery purposes)
- Device
information such as device model, operating system, and app usage data
- Transaction-related
information (payments are processed by Razorpay)
2.
How We Use Your Information
We
use the collected information for the following purposes:- To create
and manage user accounts
- To enable
pickup and delivery services
- To assign
nearby delivery partners
- To
process payments securely through Razorpay
- To
communicate with users regarding orders, updates, or support
- To
improve app functionality and user experience
- To comply
with legal and regulatory requirements
3.
Payment Information
All
payment transactions are processed securely through Razorpay, a
third-party payment gateway.
ParcelBuddy
does not store, collect, or have access to your debit card, credit card,
net banking, or UPI details.
Razorpay follows industry-standard security practices and data encryption
protocols.
4.
Location Information
We
collect location data only to:- Provide
accurate pickup and delivery services
- Track
delivery status in real time
Location
data is collected only while the app is in use and is never used for
advertising or sold to third parties.
5.
Data Sharing and Disclosure
ParcelBuddy
does not sell, trade, or rent personal information to third parties.
Information
may be shared only with:- Delivery
partners for order fulfillment
- Razorpay
for payment processing
- Government
or legal authorities if required by law
6.
Data Security
We
implement reasonable technical and organizational security measures to protect
user data.
User data is stored securely using Firebase services and protected against
unauthorized access, alteration, disclosure, or destruction.
7.
User Rights
Users
have the right to:- Access
their personal information
- Request
correction of inaccurate data
- Request
deletion of their account and personal data
Requests
can be made by contacting us at the email address provided below.
8.
Children’s Privacy
ParcelBuddy
does not knowingly collect personal data from individuals under the age of 18.
If we become aware that such data has been collected, we will take steps to
delete it.
9.
Changes to This Privacy Policy
We may update
this Privacy Policy from time to time.
Any changes will
be effective immediately upon posting the updated policy in the application.
10.
Contact Information
App Name: ParcelBuddy
Owner: Ankit Singh Rajpoot
Email: support@parcelbuddy.in
Phone: +91 7800046899
